FAQ (Frequently Asked Questions)
No, we are a 100% e-commerce business. Operating exclusively online allows us to dedicate all our time to creating your custom products and providing efficient shipping across Canada and other countries, ensuring you receive quality right at your doorstep.
We are based in Edmonton, Alberta. Canada and ship our products worldwide.
We’re ready to help you!
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Our customer service hours are Monday to Saturday, from 9:00 am to 6:00 pm (we are closed on statutory holidays).
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This schedule is perfect if you have specific questions or want to coordinate a custom order. However, our online store is open 24/7; if you love our exclusive designs and are ready to order, you can shop directly on our website heylyn.co at any time!
Yes! We love collaborating on custom designs or specific branding projects. Please contact us at hey.lynco@gmail.com for a quote.
Physical items usually ship within 3–5 business days. International delivery typically takes 10–21 business days depending on your location.
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Note: We are not responsible for customs delays or weather-related interruptions.
Due to the customized nature of our products, all sales are final and we do not accept returns. Because of this, it is very important to clear up any questions during the pre-order coordination phase.
We want you to be 100% confident in your design and order details before we hit "print." We are here to guide you every step of the way!
International orders may be subject to tariffs and taxes once a shipment reaches your country. These charges are the customer's responsibility.